1. Introduction

Welcome to Vibe ON Travel.

Vibe ON Travel is a travel brand operated by SQUAREBOX, engaged in organizing

community trips, customized tours, domestic and international travel packages, hotel

bookings, transportation, sightseeing, adventure activities, visa assistance, and other

travel-related services.

These Terms & Conditions govern all bookings, enquiries, payments, travel services, and

interactions between the Traveller and the Agency.

By making any enquiry, booking any travel service, making any payment, or travelling with

Vibe ON Travel, the Traveller confirms that they have read, understood, and agreed to these

Terms & Conditions.

2. Definitions

For the purpose of these Terms & Conditions:

Agency means Vibe ON Travel operated by SQUAREBOX.

Traveller means any individual making an enquiry, booking, payment, or travelling through

the Agency.

Booking means any reservation confirmed by the Agency after receiving the required

payment.

Package means any tour, itinerary, hotel booking, transportation, sightseeing, activity, visa

assistance, or travel-related service offered by the Agency.

Supplier means any third-party service provider including hotels, airlines, transport

operators, activity providers, guides, destination management companies, visa agencies,

insurance providers, or any other vendor engaged for providing travel services.

Working Day means Monday to Friday excluding public holidays.

Travel Credit means a non-cash voucher issued by the Agency, redeemable against eligible

future bookings, subject to its validity and terms.

Force Majeure Event means any event beyond the reasonable control of the Agency,

including natural disasters, adverse weather conditions, pandemics, government restrictions,

political unrest, strikes, road closures, airline disruptions, or similar unforeseen

circumstances.

3. Scope

These Terms & Conditions apply to all services offered by Vibe ON Travel, including but not

limited to:

● Community Trips

● Customized Tours

● Domestic Tour Packages

● International Tour Packages

● Hotel Reservations

● Flight Bookings

● Cab & Transfer Services

● Visa Assistance

● Adventure Activities

● Group Tours

● Corporate Tours

● Any additional travel-related services offered by the Agency.

Where a specific package has its own policy, that package-specific policy shall prevail over

the general policy only to the extent of the conflict.

4. Eligibility

A Traveller making a booking must:

● Be at least 18 years of age, or

● Be represented by a parent or legal guardian if below 18 years.

The Agency reserves the right to request valid identity proof before confirming or during the

trip.

5. Acceptance of Terms

A Traveller shall be deemed to have accepted these Terms & Conditions upon the

occurrence of any one of the following:

● Making a booking request.

● Paying any booking amount.

● Making full or partial payment.

● Accepting a quotation.

● Confirming a booking via Email, WhatsApp, SMS, Website, or any other written

communication.

● Commencing travel arranged by the Agency.

Electronic acceptance shall have the same validity as physical acceptance.

6. Nature of Services

The Agency acts primarily as a travel organiser and facilitator.

Many travel services including hotels, airlines, transport operators, adventure operators, visa

agencies, and sightseeing providers are provided by independent third-party suppliers.

The Agency coordinates these services on behalf of the Traveller but does not own or

directly operate most third-party facilities unless expressly stated.

Accordingly, the Agency's obligations are limited to arranging the booked services with

reasonable care and diligence.

7. Right to Refuse Booking

The Agency reserves the right to refuse, suspend, or cancel any booking before departure

without assigning any reason where reasonably necessary, including but not limited to:

● Safety concerns.

● Fraudulent activity.

● Misconduct during previous trips.

● Submission of false information.

● Failure to comply with booking requirements.

● Non-payment.

● Government restrictions.

● Any circumstance that may adversely affect other travellers or the successful

operation of the trip.

Where applicable, refunds shall be processed in accordance with the applicable Refund and

Cancellation Policy.

TERMS & CONDITIONS

Part 2 – Booking, Payment & Confirmation

8. Booking Procedure

8.1 A booking request shall be treated as a request only and shall not be considered

confirmed until the required booking amount or advance payment has been received by the

Agency and written confirmation has been issued.

8.2 The Agency may request identity documents, passenger details, travel preferences, or

any other information required to process the booking.

8.3 The Agency reserves the right to decline or withhold confirmation of any booking if the

required information or payment is not received within the stipulated time.

8.4 Availability of hotels, flights, transport, activities, or other travel services is subject to

real-time availability at the time of confirmation. Quotation or itinerary does not guarantee

availability.

8.5 Any verbal discussion, enquiry, tentative itinerary, quotation, or price shared by the

Agency shall not constitute a confirmed booking.

9. Booking Amount

9.1 The required booking amount shall be communicated by the Agency at the time of

booking.

9.2 For Community Trips, the standard booking amount shall generally be 25% of the total

package cost or ₹3,000 per traveller (whichever is higher), unless otherwise specified for

a particular departure.

9.3 For Customized Tours, the booking amount may vary depending upon supplier

requirements, destination, travel season, booking timelines, and applicable vendor payment

terms.

9.4 Receipt of the booking amount confirms the Traveller's intention to proceed with the

booking but does not override supplier availability or legal requirements.

10. Balance Payment

10.1 The Traveller shall pay the remaining balance on or before the due date communicated

by the Agency.

10.2 Unless otherwise specified:

● Community Trips: Full payment must be received at least 7 days before departure.

● Customized Tours: Payment schedule shall be communicated at the time of booking.

10.3 Failure to pay the balance amount by the due date may result in:

● Automatic cancellation of the booking;

● Release of reserved services;

● Forfeiture of the booking amount; and/or

● Additional cancellation charges, wherever applicable.

11. Pricing

11.1 All prices are quoted in Indian Rupees (INR) unless otherwise specified.

11.2 Package prices are based on prevailing costs at the time of quotation and are subject to

change until the booking is confirmed.

11.3 Prices may vary due to changes in:

● Airfare;

● Hotel tariffs;

● Transportation costs;

● Fuel surcharges;

● Government taxes;

● Entry fees;

● Currency exchange rates (for international tours);

● Supplier pricing revisions; or

● Any other factors beyond the Agency's control.

11.4 Once a booking is confirmed and the required payment has been received, the Agency

shall make reasonable efforts to honour the agreed package price. However, any mandatory

increase imposed by airlines, hotels, government authorities, or other suppliers after

confirmation shall be payable by the Traveller.

12. Payment Methods

The Agency may accept payment through approved methods including:

● UPI

● Bank Transfer (NEFT/RTGS/IMPS)

● Debit Cards

● Credit Cards

● Payment Gateway

● Other approved digital payment methods

Cash payments, if accepted, shall be subject to applicable legal and taxation requirements.

13. Payment Confirmation

13.1 A payment shall be considered received only after successful realisation of funds into

the Agency's designated account.

13.2 Submission of a payment screenshot, transaction reference number, or bank

acknowledgement shall not by itself constitute successful payment.

13.3 The Agency reserves the right to withhold booking confirmation until payment has been

successfully verified.

14. Booking Confirmation

14.1 A booking shall be deemed confirmed only when all the following conditions are

satisfied:

● Required payment has been received;

● Availability has been confirmed by the relevant supplier(s);

● Required documents have been submitted (where applicable); and

● The Agency has issued a written Booking Confirmation.

14.2 The Booking Confirmation may be issued through Email, WhatsApp, or any other

official communication channel of the Agency.

15. Booking Modification

15.1 Any request for change in travel date, destination, hotel, transport, passenger details,

room category, or any other booking component shall be treated as a modification request.

15.2 All modification requests shall be subject to:

● Availability;

● Supplier approval;

● Applicable fare differences;

● Supplier charges; and

● Agency service charges.

15.3 The Agency does not guarantee that modification requests can be accommodated.

15.4 Name changes on flight tickets, train tickets, visas, permits, or other government-issued

travel documents shall be governed by the policies of the respective authorities or suppliers.

16. Failure to Complete Booking

If the Traveller fails to provide required documents, information, payments, or confirmations

within the specified timeline, the Agency reserves the right to cancel the booking without

further notice.

Any refund, if applicable, shall be governed by the applicable Cancellation & Refund Policy.

Terms & Conditions

Part 3 – Traveller Responsibilities, Travel Documents & Safety

17. Traveller Responsibilities

17.1 The Traveller shall provide accurate, complete, and truthful information while making an

enquiry or booking.

17.2 The Traveller shall immediately inform the Agency of any changes to personal details,

contact information, travel preferences, or identification documents.

17.3 The Traveller is responsible for reading and understanding all booking confirmations,

itineraries, invoices, policies, advisories, and communications issued by the Agency.

17.4 The Traveller shall comply with all applicable laws, regulations, hotel rules, transport

provider policies, local customs, safety instructions, and directions issued by the Tour Leader

or authorised representatives of the Agency.

17.5 The Traveller shall behave respectfully towards fellow travellers, local communities,

service providers, and Agency representatives throughout the trip.

17.6 The Traveller shall be solely responsible for any financial loss, damage, penalty, or

legal consequence arising from providing incorrect information or violating applicable laws or

policies.

18. Travel Documents

18.1 The Traveller is solely responsible for carrying all required travel documents applicable

to the journey.

These may include:

● Government-issued Photo ID

● Passport

● Visa

● Entry Permits

● Vaccination Certificates

● Travel Insurance (where applicable)

● Any other document required by authorities or suppliers

18.2 The Agency shall not be responsible for denied boarding, refusal of entry, deportation,

missed departures, or cancellation of services due to incomplete, expired, invalid, damaged,

or incorrect travel documents.

18.3 Any expenses arising from such circumstances shall be borne entirely by the Traveller.

19. Passport & Visa

19.1 The Traveller shall ensure that the passport remains valid for the period required by the

destination country.

19.2 Visa approval is solely at the discretion of the concerned Embassy, Consulate, or

Government Authority.

19.3 The Agency provides visa assistance only where specifically agreed and does not

guarantee visa approval.

19.4 Visa fees, rejection charges, courier charges, document verification charges, or other

government fees shall be governed by the applicable authority or service provider.

19.5 Delay or rejection of visa applications shall not automatically entitle the Traveller to a

refund unless otherwise provided under the applicable Cancellation & Refund Policy.

20. Medical Fitness

20.1 The Traveller confirms that they are medically fit to undertake the booked trip.

20.2 The Traveller shall disclose any pre-existing medical condition, allergy, disability,

pregnancy, or health concern that may affect participation in the trip.

20.3 The Agency reserves the right to refuse participation if, in its reasonable opinion, the

Traveller's medical condition poses a serious risk to themselves or other travellers.

20.4 The Agency shall not be liable for any illness, injury, medical emergency, or death

arising from undisclosed medical conditions or the Traveller's inability to participate due to

health reasons.

21. Travel Insurance

21.1 Travel insurance is strongly recommended for all travellers and may be mandatory for

certain domestic or international trips.

21.2 The Traveller is responsible for obtaining adequate insurance coverage unless

specifically included in the package.

21.3 The Agency shall not be responsible for losses arising due to the absence of travel

insurance.

22. Code of Conduct

22.1 Every Traveller is expected to maintain courteous and responsible behaviour

throughout the trip.

22.2 The following conduct is strictly prohibited:

● Physical or verbal abuse.

● Harassment or discrimination.

● Damage to property.

● Illegal possession or consumption of narcotic substances.

● Carrying prohibited or unlawful items.

● Behaviour endangering the safety of others.

● Creating disturbance affecting the travel experience of fellow travellers.

22.3 The Agency reserves the right to remove any Traveller from the tour without refund if

such behaviour adversely affects the safety, comfort, or experience of other travellers or the

successful conduct of the trip.

22.4 Any financial loss, penalty, compensation, or legal liability arising from such conduct

shall be borne solely by the Traveller.

23. Alcohol, Smoking & Illegal

Substances

23.1 Consumption of alcohol shall be permitted only where legally allowed and in a

responsible manner.

23.2 Smoking shall be permitted only in designated smoking areas and in accordance with

local laws and property rules.

23.3 Possession, consumption, transportation, or distribution of illegal drugs, narcotics, or

prohibited substances is strictly prohibited.

23.4 Violation of this clause may result in immediate removal from the trip without refund and

may also be reported to the appropriate authorities where required.

24. Safety & Tour Leader Instructions

24.1 The Traveller shall comply with all reasonable safety instructions issued by the Tour

Leader, local guide, driver, hotel management, activity operator, or authorised representative

of the Agency.

24.2 The Tour Leader may modify schedules, routes, or activities where reasonably

necessary for safety, weather conditions, operational requirements, or compliance with

government directions.

24.3 Failure to follow safety instructions may result in denial of participation in specific

activities or removal from the trip without any entitlement to refund for the affected services.

25. Luggage & Personal Belongings

25.1 The Traveller shall be responsible for the safety and security of their own luggage,

valuables, travel documents, and personal belongings.

25.2 The Agency shall not be liable for loss, theft, damage, delay, or misplacement of

luggage or personal belongings, except where such liability cannot legally be excluded.

25.3 The Traveller is advised not to carry excessive cash, expensive jewellery, or other

high-value items unless necessary.

Terms & Conditions

Part 4 – Agency Responsibilities, Itinerary Changes & Supplier Services

26. Agency Responsibilities

26.1 The Agency shall make reasonable efforts to provide the travel services confirmed in

the booking.

26.2 The Agency shall coordinate with hotels, transport operators, activity providers, guides,

and other suppliers to facilitate the booked services.

26.3 The Agency shall exercise reasonable care while selecting third-party suppliers;

however, the Agency does not guarantee the independent performance of such suppliers.

26.4 The Agency shall provide timely communication regarding confirmed bookings, itinerary

updates, payment schedules, and other material information through its official

communication channels.

26.5 The Agency shall provide reasonable assistance during the trip in case of operational

issues, subject to practical feasibility and supplier support.

27. Itinerary

27.1 The itinerary shared before booking is tentative and may be revised due to operational

requirements.

27.2 Sightseeing order, travel timings, hotel check-in/check-out timings, routes, meal

schedules, and activity timings may change without prior notice where reasonably

necessary.

27.3 Such changes shall not constitute a breach of contract provided the overall value and

purpose of the trip are substantially maintained.

27.4 The Traveller agrees to cooperate with reasonable itinerary changes made in the

interest of safety, operational efficiency, weather conditions, or local circumstances.

28. Hotels & Accommodation

28.1 Hotels are allotted as per package inclusions and confirmed availability.

28.2 In exceptional circumstances where the confirmed hotel becomes unavailable, the

Agency reserves the right to provide accommodation of a similar category or standard.

28.3 Hotel classification, amenities, room size, view, bedding configuration, and services

shall be governed by the policies of the respective hotel.

28.4 Early check-in, late check-out, room upgrades, or special requests are subject to hotel

availability unless specifically confirmed in writing.

28.5 Room allocation remains at the sole discretion of the hotel management.

29. Transportation

29.1 Vehicles are arranged based on package inclusions, passenger count, terrain, and

operational requirements.

29.2 The Agency may replace a vehicle with another of similar capacity or category if

operationally necessary.

29.3 Delays caused by traffic, weather, road conditions, vehicle breakdown, government

restrictions, or transport operator issues shall not automatically entitle the Traveller to

compensation or refund.

29.4 Seat allocation in vehicles shall be at the discretion of the Agency unless specifically

agreed otherwise.

30. Flights, Trains & Other Tickets

30.1 Flight, train, bus, ferry, cruise, or other transportation tickets shall be governed by the

terms and conditions of the respective service provider.

30.2 Schedule changes, delays, cancellations, overbooking, baggage policies, boarding

rules, or operational decisions made by such providers are outside the Agency's control.

30.3 The Agency shall make reasonable efforts to assist the Traveller in coordinating with

the relevant provider but shall not be responsible for decisions taken by such providers.

31. Third-Party Suppliers

31.1 Many services included in the package are provided by independent third-party

suppliers.

31.2 The Agency acts as an intermediary for arranging these services and does not own or

operate most hotels, airlines, transport operators, activity providers, or other suppliers.

31.3 The Agency shall not be liable for the acts, omissions, negligence, delays,

cancellations, service deficiencies, insolvency, or operational failures of third-party suppliers,

except where liability cannot legally be excluded.

31.4 Any compensation or refund relating to supplier services shall be subject to the policies

of the respective supplier.

32. Changes by the Agency

32.1 The Agency reserves the right to modify any aspect of the trip before or during travel

where reasonably necessary due to:

● Weather conditions

● Safety concerns

● Operational requirements

● Government directions

● Supplier issues

● Road conditions

● Local restrictions

● Any other unforeseen circumstances

32.2 Where a significant change becomes necessary before departure, the Agency shall

make reasonable efforts to inform the Traveller as soon as practicable.

32.3 The Agency may offer an alternative arrangement of comparable value where

reasonably possible.

33. Minimum Group Size (Community

Trips)

33.1 Certain community departures require a minimum number of confirmed travellers.

33.2 If the required minimum group size is not achieved, the Agency may:

● Reschedule the departure;

● Offer an alternative departure date;

● Offer an alternative package; or

● Process a refund in accordance with the applicable policy.

33.3 The Agency shall communicate such changes to affected Travellers within a reasonable

time.

34. Adventure Activities

34.1 Adventure activities are inherently associated with a degree of risk.

34.2 Participation in such activities is voluntary unless specifically included as a mandatory

component of the package.

34.3 The Traveller shall follow all safety instructions issued by instructors, guides, or activity

operators.

34.4 The Agency shall not be responsible for injuries, accidents, or losses arising from

failure to follow safety instructions or from the inherent risks associated with such activities,

except where liability cannot legally be excluded.

35. Photography & Media

35.1 During trips, photographs and videos may be captured by the Agency or its authorised

representatives for documentation, promotional, and marketing purposes.

35.2 By participating in the trip, the Traveller grants the Agency permission to use such

photographs or videos unless the Traveller informs the Agency in writing before the

commencement of the trip.

35.3 The Agency shall make reasonable efforts to respect such requests; however, it cannot

guarantee exclusion from group photographs or incidental appearances.

35.4 The Agency shall not misuse personal photographs or videos in a misleading or

unlawful manner.

Perfect. Ab hum Last Part (Part 5) banate hain. Iske baad poora Master Terms &

Conditions complete ho jayega.

VOT-LGL-001

TERMS & CONDITIONS

Part 5 – Cancellation, Refunds, Liability & Legal

Provisions

36. Cancellation by the Traveller

36.1 Any cancellation request must be submitted in writing through the Agency's official

communication channels (Email, WhatsApp, or any other officially notified medium).

36.2 The effective date of cancellation shall be the date on which the Agency receives the

written cancellation request.

36.3 Cancellation charges shall be governed by the applicable Cancellation & Refund

Policy and, where applicable, by the policies of the respective suppliers.

36.4 Verbal or telephone cancellation requests shall not be considered valid unless

subsequently confirmed in writing.

37. Refund Policy

37.1 Refunds, where applicable, shall be processed in accordance with the applicable

Refund & Cancellation Policy.

37.2 Refund eligibility shall depend upon:

● The date of cancellation.

● Supplier cancellation policies.

● Type of package.

● Services already utilized.

● Non-refundable bookings.

37.3 Refunds shall generally be processed within 15 working days after receiving

confirmation from the relevant suppliers, wherever applicable.

37.4 Bank charges, payment gateway charges, taxes, currency conversion charges, and

other non-recoverable charges may be deducted where applicable.

38. No-Show

38.1 Failure of the Traveller to report at the designated departure point, airport, railway

station, hotel, pickup point, or activity venue within the prescribed reporting time shall be

treated as a No-Show.

38.2 In case of a No-Show:

● 100% cancellation charges may apply.

● No refund shall ordinarily be payable unless otherwise provided by the applicable

supplier.

39. Mid-Tour Withdrawal

39.1 If a Traveller voluntarily leaves the tour after commencement for personal, medical,

family, professional, or any other reason, no refund shall ordinarily be payable for unused

services.

39.2 Any additional expenses arising from such withdrawal shall be borne solely by the

Traveller.

39.3 The Agency may provide reasonable assistance; however, such assistance shall not

create any financial liability on the Agency.

40. Travel Credit (Voucher)

40.1 At its sole discretion, the Agency may issue a Travel Credit instead of a monetary

refund in eligible cases.

40.2 Travel Credits:

● are non-transferable;

● are not redeemable for cash;

● shall remain valid for the period specified at the time of issuance; and

● shall be governed by the terms mentioned on the voucher.

40.3 Issuance of a Travel Credit shall not be construed as an admission of liability by the

Agency.

41. Force Majeure

41.1 The Agency shall not be liable for any cancellation, delay, modification, interruption, or

failure in performance arising from events beyond its reasonable control, including but not

limited to:

● Natural disasters;

● Floods;

● Earthquakes;

● Landslides;

● Cyclones;

● Pandemics;

● Epidemics;

● Government restrictions;

● Political unrest;

● Riots;

● Civil disturbances;

● Terrorist incidents;

● Strikes;

● Airline disruptions;

● Road closures;

● Border closures; or

● Any similar unforeseen event.

41.2 In such circumstances, the Agency shall make reasonable efforts to offer rescheduling,

alternate arrangements, or Travel Credit where feasible.

41.3 Any refund shall remain subject to recoveries received from the respective suppliers.

42. Limitation of Liability

42.1 The Agency shall not be liable for indirect, incidental, special, consequential, or punitive

losses except where liability cannot legally be excluded.

42.2 The Agency shall not be responsible for:

● Loss of luggage.

● Loss of personal belongings.

● Passport loss.

● Visa rejection.

● Flight delays.

● Airline cancellations.

● Supplier defaults.

● Weather disruptions.

● Government actions.

● Medical emergencies.

● Personal negligence of the Traveller.

42.3 Nothing contained in these Terms shall exclude any liability that cannot be excluded

under applicable law.

43. Complaints

43.1 The Traveller should immediately report any issue during the trip to the Tour Leader or

the Agency to enable timely resolution.

43.2 Complaints raised only after completion of the trip may restrict the Agency's ability to

investigate and resolve the matter.

43.3 All formal complaints should be submitted in writing through the Agency's official

communication channels within a reasonable period after completion of the trip.

44. Intellectual Property

44.1 All itineraries, brochures, package descriptions, logos, trademarks, photographs,

videos, designs, website content, and marketing material created by the Agency shall remain

its intellectual property unless otherwise stated.

44.2 No person shall reproduce, distribute, modify, or commercially use such material

without prior written permission.

45. Privacy

45.1 Collection, processing, storage, and use of personal information shall be governed by

the Agency's Privacy Policy.

45.2 By making a booking, the Traveller consents to the use of personal information for

providing booked travel services and complying with applicable legal requirements.

46. Governing Law & Jurisdiction

46.1 These Terms & Conditions shall be governed by and interpreted in accordance with the

laws of India.

46.2 Subject to applicable law, the courts located in Delhi shall have exclusive jurisdiction

over disputes arising out of or relating to these Terms & Conditions.

47. Amendments

47.1 The Agency reserves the right to amend, modify, or update these Terms & Conditions

from time to time.

47.2 The latest version published on the Agency's official website shall supersede all

previous versions from its effective date.

48. Severability

If any provision of these Terms & Conditions is held to be invalid, illegal, or unenforceable by

a court of competent jurisdiction, the remaining provisions shall continue in full force and

effect.

49. Entire Agreement

These Terms & Conditions, together with the applicable Booking Policy, Cancellation &

Refund Policy, Privacy Policy, package-specific terms, and booking confirmation, constitute

the entire agreement between the Traveller and the Agency regarding the booked services.

50. Acceptance

By making an enquiry, requesting a booking, making any payment, confirming a booking, or

availing any travel service offered by the Agency, the Traveller acknowledges that they have

read, understood, and agreed to be bound by these Terms & Conditions and all other

applicable policies published by the Agency.

Perfect. 👍

VOT-LGL-001 – Master Terms & Conditions ka draft structure lock kar diya gaya hai.

Ab hum next document par move karte hain: