1. Introduction

Vibe ON Travel (operated by SQUAREBOX) respects the privacy of its customers and is

committed to protecting personal information shared by travellers.

This Privacy Policy explains how the Agency collects, uses, stores, and protects personal

information when customers:

● Visit the website;

● Enquire about travel services;

● Make bookings;

● Communicate through WhatsApp, email, phone, or other channels;

● Use travel-related services arranged by the Agency.

By accessing the website or booking any service, the Traveller agrees to the practices

described in this Privacy Policy.

2. Legal Entity Information

Brand Name: Vibe ON Travel

Legal Entity: SQUAREBOX

GST Number: 07FPOPS9052G1Z7

Registered Address:

283, Hari Nagar, Ashram,

Delhi, South East Delhi, Delhi – 110014

3. Information We Collect

The Agency may collect the following categories of information:

3.1 Personal Information

This may include:

● Full Name;

● Date of Birth;

● Gender (where required);

● Mobile Number;

● Email Address;

● Residential Address;

● Emergency Contact Details.

3.2 Travel Information

For providing travel services, the Agency may collect:

● Passport details;

● Government ID details;

● Visa-related information;

● Travel preferences;

● Meal preferences;

● Accommodation preferences;

● Emergency medical information where voluntarily provided.

3.3 Payment Information

The Agency may collect or process:

● Payment confirmation details;

● Transaction references;

● Invoice details;

● Billing information.

The Agency does not store complete card details or sensitive banking credentials.

3.4 Communication Information

The Agency may retain records of communication through:

● Email;

● WhatsApp;

● Phone conversations;

● Website enquiries;

● Social media communication.

This helps in:

● Booking management;

● Customer support;

● Service improvement;

● Dispute resolution.

4. How We Use Customer Information

Customer information may be used for:

4.1 Providing Travel Services

Including:

● Processing bookings;

● Issuing confirmations;

● Coordinating with hotels, airlines, transport providers, and activity operators;

● Providing customer support.

4.2 Communication

The Agency may use customer information to send:

● Booking updates;

● Payment reminders;

● Travel instructions;

● Important notifications.

4.3 Marketing Communication

With appropriate consent, the Agency may send:

● New trip announcements;

● Offers;

● Travel updates;

● Community trip information.

Customers may request to stop promotional communication at any time.

5. Sharing of Information

The Agency may share required information with trusted third parties only when necessary

to provide travel services.

Such parties may include:

● Hotels;

● Airlines;

● Transport operators;

● Visa service providers;

● Travel insurance providers;

● Activity operators;

● Local partners.

The Agency shares only information reasonably required for service fulfillment.

6. Government & Legal Requirements

The Agency may disclose personal information where required:

● By law;

● By government authorities;

● By regulatory requirements;

● To protect legal rights of the Agency or customers.

7. Data Security

The Agency takes reasonable measures to protect customer information from:

● Unauthorized access;

● Misuse;

● Loss;

● Disclosure.

However, no method of electronic storage or transmission can be guaranteed as completely

secure.

8. Customer Responsibility

Customers are responsible for ensuring that information provided to the Agency is:

● Accurate;

● Complete;

● Updated.

Incorrect information may affect travel arrangements and service delivery.

9. Cookies & Website Data

The website may use cookies or similar technologies to:

● Improve website performance;

● Understand visitor behaviour;

● Improve user experience;

● Analyse website traffic.

Customers may control cookie settings through their browser preferences.

10. Photography & Media

During community trips, events, or group activities, photographs and videos may be

captured.

Such media may be used for:

● Travel documentation;

● Social media;

● Marketing;

● Promotional activities.

Customers who do not wish to appear in promotional content may communicate their

preference to the Agency.

11. Data Retention

The Agency may retain customer information for as long as necessary for:

● Providing services;

● Accounting requirements;

● Tax compliance;

● Legal obligations;

● Resolving disputes.

12. Customer Rights

Customers may request:

● Access to their personal information;

● Correction of inaccurate information;

● Removal of information where legally permissible;

● Withdrawal of marketing communication consent.

Requests shall be reviewed according to applicable laws and operational requirements.

13. Third-Party Links

The Agency website may contain links to third-party websites or services.

The Agency is not responsible for the privacy practices or content of external websites.

Customers are advised to review the privacy policies of such third-party websites.

14. Policy Updates

The Agency reserves the right to update this Privacy Policy from time to time.

Updated versions shall be published on the official website with the revised effective date.

15. Acceptance

By using the website, submitting an enquiry, or booking a travel service, the Traveller

acknowledges that they have read and understood this Privacy Policy.